Refund policy

At The Honey Lady PHX, your satisfaction is our priority. Because our honey is a raw food product, we are unable to accept returns on opened jars.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo of the damage and we will replace it at no charge.

For unopened jars, we accept returns within 7 days of delivery. The customer is responsible for return shipping costs. Refunds will be issued to the original payment method once the return is received.

Local delivery orders: If there is an issue with your order, please contact us directly and we will make it right.